Please read these terms and conditions carefully before purchasing one of our dining experiences. Once a completed booking has been accepted, all the persons named on the booking form (“the client(s)”) will have entered a binding contract on the basis of these terms & conditions. If you have any questions about them, please do not hesitate to contact us.
We/Us/Our” means Nomadic Hotels LTD of 37 Fairfax Place, London, United Kingdom, NW6 4EJ England registered in England and Wales with Registered Number 10597352.
“You/Your” means a user of this Website and/or customer of Nomadic Hotel.
“Personal Information” means all and any information provided by You in an Order or when registering on any part of this Website to include without limit Your name, address and card details.
“Event” means a guided tour of our woodland, followed by a dining experience prepared live over fire by the chef using the foraged items.
“Location” means the property where the guided tour and the dining experience will take place.
“Foraging” means the act of searching for, with the aid of the Chef, food items at the Location.
“Chef” means the person at the Event that will help You Forage, explain Foraged ingredients to You and cook the meals.
Terms and Conditions
These terms and conditions apply to all bookings made [online/by telephone/by email/through approved third parties/in person] with us.
Terms and conditions subject to availability.
The experience We offer is limited, and We cannot guarantee availability. We reserve the right to refuse sale if there is no availability for any of Our Events. No booking or charge shall be made if there is no availability.
Bookings are only to be made via our website, or third-party websites. Please ensure that You are using legitimate channels and be sure that You are in contact with Us and not fraudulent sites. We are not responsible for any losses You may incur through booking mistakes, however, We will try to help You as much as We can.
Payment & Confirmation of Bookings
Payments in all forms are accepted, and a valid credit or debit card will be needed to confirm any purchases or bookings.
Our prices of the Event are shown on website/email/social media and include all taxes. Price may vary depending on the day. We do not permit resale of tickets.
We reserve the right to cancel an Event for any reason; this includes, amongst others, dangerous weather, safety issues, unforeseen circumstances. In the unlikely event, we have to cancel we aim to give customers as much notice as possible in the event of a cancellation. Please note we do not offer refunds; however, we offer guests the opportunity to rebook any future event at the same price in the next 12 months for cancellations made on Our behalf.
Customer Cancellation Policy
Your booking once made is non-refundable but exchangeable: Cancellations up to 96 hours before your dining experience will not be refunded, we will provide you with a suggested date in which you can move your booking to, this date will be within 4 months of your original reservation date. If you do not redeem your booking by the given expiry date, we are unfortunately unable to honour your booking.
Any cancellations made with less than 96 hours notice are non-refundable and no longer redeemable at a later given date.
For the addition of extra guests to your booking, please note these are given at Nomadic’s discretion based on the current number of tickets sold and within governmental COVID-19 restrictions. When calling to enquire about additional guests at your table, please do give us as much advance notice as possible.
Private bookings taking place on one of our Pre-Existing Timeslots were required 100% to secure the booking.
For Corporate & Private Bookins we require the Hire Fee & minimum drinks spend inc. of VAT as a deposit. Per person, fees are to be paid 1 month before the event.
We require 5 working days notice if you need to amend the number of guests attending. We are not able to refund for guests who don’t attend the event without the appropriate notice.
Please be aware that the Guest Chef may have to provide a perfectly suitable substitute Chef to present his/her menu to you should he/she not be available due to unforeseen circumstances beyond our control.
We want Our guests to enjoy themselves and experience new and flavourful food choices; however, We venture to do this safely and healthily. If You have any allergies, We ask that You inform us at the time of booking so that We can accommodate you.
During an event Nomadic Hotels LTD provides a guided tour in which a variety of foraged food is made available, it is within the clients’ own choices as to whether they wish to eat the food provided to them, the client, therefore, takes liability for their own wellbeing. All foods discussed are either previously recorded as edible or have been eaten by the course leader; clients are in no way forced to eat anything.
Consumption of wild foods can potentially cause an allergic reaction in certain individuals; we advise trying only small amounts of new wild foods on first consumption, and there’s always the possibility of freak reaction which has no grounding or basis on the persons common bodily reactions to food. Nomadic Hotels LTD and its associated practitioners take no liability on these occasions.
Although highly experienced & capable leaders teach our guided foraged tour, it is not intended that any instruction provided to any client(s) while on a tour will in any way qualify that/those client(s) to instruct any third party & no warranty is made to that effect. Nomadic Hotels LTD hereby excludes any liability it might have to any third party in respect of any loss or damage suffered or incurred by that third party in its reliance on any skills taught by any client(s) on the basis of having attended any Nomadic Hotels LTD event.
Health and Safety Policy
We take guests health, wellbeing and safety very seriously. We provide lighting and guided paths, alongside a medically trained first aid professional that has access to a first aid medical kit and fire extinguisher. We ask that guests bring their own medical needs, such as EpiPen’s, crutches, inhalers etc. if they so require them.
Liability and responsibility
By the nature of Our Event, guests will contact many natural ingredients, plants, fungi, and other items. Some of these items may be unsafe for consumption. Therefore, guests shall not eat any Foraged item without prior clear and certain permission from the Chef. Guests are advised not to eat any Foraged item whilst Foraging and are advised to wait until the Chef cooks and/or prepares said Foraged item. Guests are personally liable for any illness, loss of health or injury due to eating Foraged items without prior Chef permission. We have a Firepit and advise you stand a safe distance from this.
Further, the Event’s terrain is not flat and may have natural and unnatural holes, logs, bumps and other potentially hazardous environments and structures. Guests should take care and responsibility for their health and safety when on the premises. We are not liable for injury or loss of health of guests who injure themselves at Our location or at Our Events.
Guests are only permitted to smoke in designated areas. In some circumstances and in particularly dry weather We may ask Our guests to refrain from smoking altogether at our discretion
Alcohol is not permitted to be brought on site. We may provide bar services from time to time at our discretion. Guests are reminded to drink responsibly
Customer behaviour and conduct Policy
Our hosts, Chefs and other staff respect Our guests and wish for them to have a good time; We ask that guests return that respect. Offensive behaviour will not be tolerated. If You engage in such behaviour activities, We may expel You from the Event and the Location without compensation for Your costs.
We also ask that guests dress appropriately for the Event and are considerate with phone calls, and other noise.
Unfortunately due to the nature of the event, We do not permit entry to those aged 16 or under unless we have given our express consent
Unfortunately, We do not allow pets due to the possibility of other guests having allergies
To protect the natural beauty of the surroundings we have a limited amount of parking on-site. If parking on site Nomadic. will not be held responsible for any damage to guests vehicles. There may be parking available nearby at the Chiltern Open Air Museum
We reserve the right to charge You for any and all undue damages done to the Location by You.
Lost or Damaged Items
Neither Nomadic Hotels LTD nor its staff take responsibility for damaged or lost items whilst you are with us and advise you to take due care.
Nomadic Hotel is the data controller of the Personal Information that it collects from you when you make a booking or interact with us through this website. We may use your Personal Information to manage your booking and recommend Events that may be of interest to you. We may also use photos and videos of you to promote future events unless you expressly state in advance that you do not wish us to do so. We are committed to protecting our guests’ privacy and may only share Personal Information with selected business partners who commit to the highest level of confidentiality. If you have any questions in relation to the Personal Information that we hold or process on you, you may contact email@example.com We recognise that our Guests have certain rights under data protection laws and the right to make a complaint to the relevant data protection authority in relation to data protection issues.
We are not responsible for any claims or legal action made or threatened against You by other guests, staff or agencies due to Your behaviour.
Further, this agreement does not allow either party to act as or hold themselves out as acting as, an agent of the other party and is not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
This agreement is governed by England and Wales’s law and is subject to the non-exclusive jurisdiction of the English courts.